Care Provider

Defence Medical Welfare Service

Crosshouse Hospital

Woodland View Hospital

Ayr Hospital

07377 722649


DMWS is an independent charity providing an independent and confidential medical welfare service to frontline staff whenever they are receiving medical treatment. We understand that any hospital treatment or healthcare intervention whether planned or unplanned can be stressful and can bring with it feelings of isolation, stress and worry, all of which may hamper recovery.

DMWS Welfare Officers work with patients when their medical needs are being met but when other issues, problems or social influences may be distracting them from their recovery. We provide practical and emotional support to ensure that no family goes through the worry of injury or illness alone. The support we offer is tailored to the individual needs and may include a confidential and impartial listening ear, helping to explain and resolve any medical care issue and referrals to other agencies for support.

All our Welfare Officers are full-time professionals drawn from a variety of backgrounds including military, healthcare, social work and counselling. They are all trained in Mental Health First Aid (MHFA) and have a Diploma in Welfare Studies accredited by the Institute of Welfare.

We operate across the UK, and overseas, supporting those who put themselves in harm’s way to serve our country. This includes Armed Forces personnel, Reservists, Veterans and their families, the Police, and increasingly other front line services, as well as to their primary care givers and healthcare professionals.